David Avrin

One of the world’s most sought-after voices on customer experience, business growth, and competitive differentiation, David Avrin helps organisations become easier, faster, and more responsive to their customers’ evolving expectations. In his energetic and highly actionable keynotes, the customer experience expert, consultant, and bestselling author equips leaders and teams with practical strategies to improve responsiveness, eliminate friction, and create experiences customers genuinely value. His work focuses on helping businesses future-proof themselves in rapidly changing markets.

A globally recognised keynote speaker, David has delivered presentations across North America, Europe, Asia, the Middle East, Africa, and Australia, speaking in cities including Singapore, Mumbai, London, Dubai, Barcelona, Melbourne, and Johannesburg. His engaging style combines humour, insight, and practical relevance, making complex customer experience challenges easy to understand and implement.

David is widely known for his expertise in helping organisations become “Ridiculously Easy to Do Business With,” a philosophy that has shaped businesses across industries seeking stronger customer loyalty and competitive advantage. His sessions explore the changing behaviours of modern customers and the importance of speed, simplicity, responsiveness, and alignment between customer expectations and organisational delivery.

A bestselling author of five influential books, including Why Customers Leave and Ridiculously Easy to Do Business With, David’s insights have been featured across thousands of media outlets worldwide. His practical frameworks help organisations strengthen customer retention, improve service culture, and better navigate disruption driven by technology, AI, and changing consumer expectations.

Beyond his professional accomplishments, David is passionate about helping organisations create meaningful customer relationships that drive long-term success. His core message is clear: businesses that remove friction and make life easier for customers will consistently outperform their competition.