Doug Lipp is a world-renowned speaker and acclaimed expert on customer service, leadership, change management and global competitiveness. Former head of the training team at Disney’s corporate headquarters, he has inspired and challenged hundreds of thousands of audiences as a keynote speaker, business consultant and author.
Doug’s thought-provoking messages and high energy, entertaining style motivates audiences around the world to maximize both personal and professional success.
Doug is the author of numerous articles and eight books on leadership, customer service, and international business. His latest book, Disney U: How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees is full of never-before-told stories offering timeless lessons from Disney’s legendary leaders.
By age 29, Doug was the head of the training team at the world-famous Disney University at Disney’s corporate headquarters. Fluent in Japanese, he was later on the start-up team for Tokyo Disneyland, Disney’s first international theme park. After leaving Disney, Doug co-developed an international consulting firm with a Stanford University professor, teaching diverse teams of professionals how to better themselves in the marketplace.
“Disney U does a masterful job of detailing how Disney has built a brand that transcends generations and cultures. Doug Lipp has created much more than the standard “how to” business book. Disney U provides numerous compelling, behind-the-scenes stories that bring to life Walt Disney’s timeless values of employee development, attention to detail, and the relentless pursuit of quality. I highly recommend Disney U to anyone interested in building an enduring market presence and brand.”
“When I first arrived at The Walt Disney Company, I was surprised to find I had to go back to school—at Disney University! There, I learned the fundamentals of guest service that consistently gave Disney a tremendous advantage in the marketplace. Now, anyone can know these secrets of success, thanks to Doug Lipp’s informative book. No matter what your business, the lessons taught at Disney University will prove invaluable.”
“Van France and the Disney University team embody a famous Walt Disney quote, “The best is never the best.” Doug Lipp’s riveting narratives reveal how Van and other Disney visionaries set the stage for a world-class organization by skillfully balancing both ‘people’ and ‘technology.”