About: Doug Lipp

“Doug is the author of numerous articles and eight books on leadership, customer service, and international business.”

Doug Lipp

A speaker and acclaimed expert on customer service, leadership, change management and global competitiveness. Former head of the training team at Disney’s corporate headquarters

Doug Lipp is a world-renowned speaker and acclaimed expert on customer service, leadership, change management and global competitiveness. Former head of the training team at Disney’s corporate headquarters, he has inspired and challenged hundreds of thousands of audiences as a keynote speaker, business consultant and author.

Doug’s thought-provoking messages and high energy, entertaining style motivates audiences around the world to maximize both personal and professional success.

Doug is the author of numerous articles and eight books on leadership, customer service, and international business. His latest book, Disney U: How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees is full of never-before-told stories offering timeless lessons from Disney’s legendary leaders.

By age 29, Doug was the head of the training team at the world-famous Disney University at Disney’s corporate headquarters. Fluent in Japanese, he was later on the start-up team for Tokyo Disneyland, Disney’s first international theme park. After leaving Disney, Doug co-developed an international consulting firm with a Stanford University professor, teaching diverse teams of professionals how to better themselves in the marketplace.

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