Building Your Foundation for Success with Uplifting Service

• Explore and articulate your service vision. Choose appropriate language to communicate effectively with all service providers throughout your organization.
• Create alignment among all members of the leadership team. Engage everyone in the process of discussing, debating and ultimately agreeing on the need for a superior service culture.
• Identify and quantify the benefits of a superior service culture in terms of customer experience, competitive positioning, talent development and business results.
• Understand the fundamental principles and key learning points in Uplifting Service workshops.

Unleashing Unbelievable! – The Proven Path for Service Excellence

• Discover how a common service language will help you and your team communicate more effectively with each other, and with other departments.
• Learn best practices for building a superior service culture from leading organizations in your industry and others around the world.
• Evaluate your current culture building activities in twelve essential categories. Identify areas for improvement to increase effectiveness in each category.
• Establish responsibilities and set priorities for action to increase staff engagement and build a stronger service culture.
• Commit to becoming a service role model in your organization, reinforcing superior service skills, attitudes and motivation through your behavior every day.

Classic Challenges For Successful Leaders

In this fast-paced, interactive session, Dr. Goldsmith will:

• Share the classic challenges that come with success in leadership and show why What Got You Here Won’t Get You There
• Teach an amazingly simple system to help leaders change dysfunctional behavior
• Illustrate for leaders, how to use ‘what to stop’ in their daily interactions
• Share Feedforward – a positive process for learning, that has been successfully implemented around the world

A Proven Model For Developing Yourself As A Leader

In this session, Dr Goldsmith will reveal a proven model for leadership development that is backed by award-winning research from over 86,000 respondents. This involves:

• Asking for input and listening in a non-defensive manner
• Responding to input in a positive, simple, focused and fast way
• Changing perception and behavior in a way that lasts and is recognized
• Using the Impact of Feedback and Follow-Up on Leadership Effectiveness (“Leadership Is a Contact Sport”)
• Learning the art of influencing decision makers who do not have line authority
• Asking daily active questions can be used to increase individual effectiveness and build employee engagement

• Understand How Other Successful Leaders Handle Classic Challenges
• Acquire A Proven Model For Developing Yourself As A Leader
• Practice And Start Using The New Concept Of “Feed Forward”
• Know How to Use “ What To Stop” In Leadership
• Get ready to become a Better Leader of the Future
• Learn How To Become A Great “Facilitator” Without Having To Be An “Expert”
• Learn Best Practices For Building A Superior Service Culture In Your Organization.
• Discover How To Build Your Foundation For Success With Uplifting Service
• Know About Unleashing Unbelievable! – The Proven Path for Service Excellence
• Start Establishing Responsibilities For Action To Increase Staff Engagement And Build A Stronger Service Culture