Founder of UPLIFTING SERVICE & Best Selling Author


Discover how to build a Superior Service Culture today, so that you can enjoy a more Sustainable Competitive Advantage tomorrow.


Ron Kaufman is the world’s leading educator and motivator for uplifting customer service and building service cultures.

Rated one of the “Top 25 Who’s Hot” speakers by Speaker magazine, Ron presents powerful insights and global best practices from working with clients on every continent for more than twenty years. His energetic keynote speeches and workshops have inspired millions.

He is author of the New York Times and USA Today bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration. Ron is the founder of Uplifting Service, a global education and consulting company that enables leaders and organizations to build Uplifting Service cultures.

Ron’s experience and passionate commitment to results have been distilled into proven methods to help clients upgrade service performance and build strong service cultures. His unique approaches to learning and leadership have been featured in the New York Times and the Wall Street Journal. In 2018, GlobalGurus rated Ron the #1 customer service guru in the world.

Invest Your Day with Ron Kaufman and Learn

The Service Leadership Workshop is a highly interactive event, proven successful in a
wide range of organizations, industries and cultures around the world. In this workshop,
members of your top team will build alignment with each other, embrace a common
service vision, and commit to take action as role models for superior service.

Join us for This Exclusive
1 Day Workshop with
Ron Kaufman

9 OBJECTIVES of this Full-Day Workshop
Engaging Service Vision; Choose appropriate language to articulate your vision. How to communicate your vision effectively with all service providers throughout your organization.

Create alignment among all members of your leadership team; Engage everyone in the process of discussing and ultimately agreeing on the need for a superior service culture.

Benefit of superior service culture; Identify and quantify benefits in terms of customer experience, competitive positioning, talent development and business results.

Fundamental principles and key learning points; Understand how UP Your Service! College teaches these essentials to everyone in your organization.

A common service language; Discover how this helps your team communicate more effectively with each other, and with other departments. 

Learn best practices for building a superior service culture; from leading oganizations in your industry and others around the world.

Identify areas for improvements; Evaluate  your current culture-building activities in twelve essential categories and identify improvements. 

Establish responsibilities and set priorities for action; to increase staff engagement and build a stronger service culture.

Become a service role model in your organization; Commit to reinforcing superior skills, attitudes and motivation through your behaviour every day.

Investment per Delegate

Who Should Attend


Ron is truly passionate about educating others on uplifting service and really opened our eyes to the little things we can change in our approaches that add tremendous value to ourselves and others.

—   Sandra Leung Li


We are in a commodity business and we are constantly trying to find ways to differentiate ourselves based on value of the service we provide. If you want to separate yourself from the competition, call Ron. He is the one who is going to teach. 

—   Mike Haddad

CEO Schreiber Foods Inc.

Ron Kaufman’s passion regarding providing Uplifting Service is inspirational to anyone who is in the vicinity of his presence. His ability to provide a system to help your business improve its approach to world class service is both easy to implement and complex enough to provide sustainability and results, no matter your size or industry.

—  Rocki Howard VP

CEO Schreiber Foods Inc.

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